![]() ![]() ![]() Please copy and paste the entire contents of the log into your next post, or, if you prefer, you may attach the CheckResults.txt file which should now be located on your desktop to your next post instead >You can ignore the note about zipping the Attach.txt file in most cases. Please include the both of the following logs in your next reply: DDS.txt and Attach.txt.Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administratorĬlick the Run button if prompted with an Open File - Security Warning dialog box.Ī black DOS console should open and run for a moment. Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed. How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it. In Windows Vista/7, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logsĭownload DDS from one of the locations below and save it to your Desktop: In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs Then, if you can, please also upload your 3 most recent Protection module logs: Please attach to your next reply here the CheckResults.txt file which should now be located on your desktop. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.ĭownload mbam-check.exe from HERE and save it to your desktop.ĭouble-click on mbam-check.exe to run it, it should then open a log file. Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications.Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).Then go to the UPDATE tab (if not done during installation) and check for updates.Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration. ![]() If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID
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